Adroit Learning & Manpower Pvt.Ltd


Business Etiquette & Protocol

Business Etiquette & Protocol

Training Objective-
The training aims at enhancing one of the most sought after soft skills:
Etiquette- The module will impart an awareness of Business etiquette in various situations, that will help them hone the workplace effectiveness and emerge as a more elegant and effective personnel.

Learning Objectives

  • Recognize the importance of their appearance & image
  • Project confidence
  • Employ proper body language and mannerisms
  • Interpret customers'/ clients’ verbal and non-verbal cues
  • Project a professional image

Target audience- Junior to middle management level
Duration – 1 Day Workshop
Content- Introduction and Ice Breaking, A word on the corporate scenario.

Business Etiquette
  • Art of greeting ,introductions
  • Art of sitting, standing, walking (Role play)
  • Art of addressing, protocol in a business hierarchy
  • Communication Skills
  • Art of conversations, topics to avoid, small talk
  • Art of being firm, polite, yet business like( assertive communication)
  • Interacting with a difficult client (Role Play)
  • How to leave a lasting impression
  • Telephone Etiquette
  • Business Body Language
  • Anger Management

Methodology: Stories, Cases, Audio visual Training Tools, Games, Questionnaires, Handouts, Projects
Commercials: Rs 12000 per day + service Tax (Transportation provided by the client)

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