Adroit Learning & Manpower Pvt.Ltd

Operations Manager

10 - 16 Years

Pune


Job Description

About Company
World\'s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages the administrative and non-judgmental tasks related to visa, passport, identity management and other citizen services for its client governments.
Job description

1. Manage Visa Assessment Center efficiency & productivity within the given city. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
2. Direct responsibility for the Units profitability and achieve targets (EBIT) set for the city
3. Develop and maintain business relationships with all Consulate officials
4. Ensure compliance to all existing processes and meet the defined SLA’s. Ensures that the teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.
5. Responsibility to manage city and staff efficiency & productivity.
6. Undertake initiatives for process enhancements to improve quality & efficiency of the Unit. Facilitate & encourage teams to share “Spark Ideas”, and, encourage sharing of Best Practices.
7. Ensure conduct of Product & Process Training to all staff on a regular basis through coaching and development.
8. Ensure all staff attends trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCL’s), for all staff.
9. Manage Security (Physical & Data) at the Application Centre and to ensure effective controls are in place to pre-empt any physical / data security breach incidents.
10. Ensure adherence to Corporate Security Policy.
11. Ensure on going Value Added services are enhanced & maintained thereby achieving the monthly/annual targets
12. - Ensures Updating of Productivity & VAS Conversion Grid – to track performance on a weekly/monthly/basis – data available for H1 & H2 appraisal
13.

Salary 9 Lac To 12 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 10 - 16 Years
Qualification Other Bachelor Degree

Key Skills

Operations Management Floor Management Call Center Operations Manpower Handling Team Management EBIT business relationships compliance Corporate Security Policy

Company Profile