Deputy Manager Operation

3 - 8 Years

Jalandhar


Job Description

About Company:

World\'s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages the administrative and non-judgmental tasks related to visa, passport, identity management and other citizen services for its client governments.


Responsibilities:
Manage all day to day activities (administrative and functional) conducted at the Visa Application Centre which involves:
o Document scrutiny & verification for visa processing
o Handling cash & bank related transactions if assigned
o Maintaining & recording all application data in a timely and accurate manner
o Ensuring all administration & logistics of passport delivery to consulate / applicant /logistics company etc.
Conduct regular Audits for all processes & implement all new process rollouts or changes.
Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application.
Ensure regular Error Monitoring - To monitor track and reduce the number of errors every month, within acceptable limits.
Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.
Maintain adherence to the Service Level Agreements ’s for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation. Ensure that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.
Ensure compliance with VFS Global defined principles, policies & procedures as applicable to the role.
Maintain high standards of ethics, integrity and compliance with corporate procedures.
Ensure that the entire process is completed within the mandated Turn Arou

Salary 2 Lac To 3 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 3 - 8 Years
Qualification Other Bachelor Degree

Key Skills

Operations Management Floor Management Call Center Operations Manpower Handling

Company Profile